Refund policy

Returns & Eligibility

We want you to love your purchase! If you’re not satisfied, you may request a return under the following conditions:

Returns must be requested within 14 days of receiving your order.

Items must be unused, in original packaging, and in resellable condition.

Final sale items, custom-made products, and gift cards are non-refundable.

To initiate a return, please email us at luckecharmsau@outlook.com with your order number and reason for return.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost returns.

If you receive a damaged or incorrect item, please contact us at luckecharmsau@outlook.com within 3 days of delivery.

Provide clear photos of the item and packaging for assessment.

We will cover the return shipping cost for faulty or incorrect items and provide a replacement or refund.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5-7 business days.

We do not offer direct exchanges. If you need a different item, please return your order and place a new one.

For any return inquiries, please reach out to us at luckecharmsau@outlook.com.